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Ravensworth Terrace Primary School

'Together we are winners'



Services that can offer support locally, nationally and online.

Qwell  and Kooth

 Qwell  ( and Kooth ( two safe and an anonymous mental health and wellbeing online services, that users can access for free. There are no waiting lists, no referrals and no thresholds required to access the service which is accredited by the British Association for Counselling and Psychotherapy (BACP) and delivered by Kooth plc, the UK’s largest digital mental health provider.


Qwell is an online platform available for anyone aged 26+ across Newcastle and Gateshead to support staff teams, parents/carers and the wider school community.  The platform runs alongside Kooth which is the service for children and young people that is available for people aged 11-25 across the area.


The online services offer a range of peer to peer support via moderated discussion forums and self-help tools and content. The services also gives people the opportunity to access text based support from our online professional support and counselling from our qualified team who are available from midday to 10pm every weekend day and from 6pm to 10pm at weekends. The services are available 365 day a year!


For further information please click on the links below:


Qwell Poster for Parent/ Carers here

Kooth brochure for Parents/Carers here 



Mental Health & Emotional Wellbeing Support for children and young people in Gateshead

The Early Help Service is made of up staff who specialise in supporting children, young people and their parents and carers. We can give practical help, advice and advocacy to Gateshead families who need extra support with:

• Family relationships

• Children’s behaviour

• Home conditions

• Parenting and introducing routines/boundaries

• Health and wellbeing

• Household budgets

• Leisure and learning

• Help from other professionals


MindEd for Families has advice and information from trusted experts and will help you to understand what problems occur, what you can do to best support your family, and how to take care of yourself.

 MindEd Hub



Family Lives offers a confidential and free helpline service for families in England and Wales (previously known as Parentline).




Provides advice and support to empower anyone experiencing a mental health problem.



The Youth Wellbeing Directory provides a list of free local and national organisations offering mental health support for anyone up to age 25.



The Gingerbread Single Parent Helpline provides support and expert advice on anything from dealing with a break-up to going back to work or sorting out child maintenance, benefit or tax credit issues.



Young Minds aims to prevent young people's mental health reaching crisis point.



Kooth is a FREE, anonymous, confidential, safe, online Wellbeing service, offering

counselling, information, and forums for children and young people from 11 to 24 years of age.



Samaritans for anyone who needs someone to talk to.  Telephone 116 123 or visit



Gateshead’s Local Offer for Information, advice and support regarding services and people in Gateshead that can help you to understand the different SEND processes and support you through them.



If you care-share provides a range of services fundamental to our three main aims of prevention, intervention and supporting those bereaved by suicide.



Childline will help anyone under 19 in the UK with any issue they’re going through.




The Single Point of Access deals with all NON-URGENT referrals for child mental health from schools, colleges, education (including PRUs). It is open to ANY young person (with a Newcastle/Gateshead registered GP) suffering from emotional/mental health concerns. You can contact the SPA if you need any emotional or mental health wellbeing support or require neurodevelopmental assessment. The SPA is open 9AM - 5PM (Monday to Friday) with all referrals being directed from the SPA to the most appropriate service.

PHONE: 0303 123 1147



Young Carers Trust helps young carers to cope with their caring role through specialised services delivered by Carers Trust Network Partners across the UK.                       (local information)



The Jigsaw Project at St Cuthbert's Hospice is a counselling service especially for young adults and children who have experienced grief, loss and bereavement.

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